Usually, in cases like this, you would need to submit a request to your IT department, asking to approve Priority Matrix and add it to the internal list of trusted apps. Here’s our security protocol overview. We are trusted by thousands of organizations, including huge corporations and governmental organizations, as well as law firms and many […]
Account
Will I Be Automatically Charged After the Trial Ends?
No! Please don’t worry, there’s no risk at all! You will not be charged unless you explicitly subscribe for one of the plans. We do not ask for your payment information during the trial so there’s no way we can charge you.
How Can I Upgrade to a Higher Tier Package?
If you are an admin for your account, please go to your account page and follow these simple steps: select your new package from the dropdown menu on the left side of the page click “Change Plan” to confirm your upgrade
Is There a Way To Be Billed Monthly?
We understand the annual prices can be daunting. However, we found that customers are significantly more successful with Priority Matrix to better prioritize when there’s commitment to the product. Since we would like you to be successful and get the most value out of Priority Matrix, we offer only annual licenses at this point. We […]
How Can I Change the Email I Signed Up With?
If you wish to change the email connected to your Priority Matrix account, this is easily done. First, sign into your Priority Matrix account. After logging on, you will be given the option to manage your account settings. To the left, below your account info, you will be able to choose what changes you would […]
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Where Can I See my Invoices?
To access your receipts: In the account page, click “add or remove seats.” This will show you your subscription info 🙂
I’m Having License Key Issues. What Should I Do?
License Key Issues: If you are faced with the pop-up below multiple times, please update to our latest apps. All license management is automated now. 1) Check if your purchased license email address is the same as your account email address. Drop us a line at helpdesk@appfluence.com or please contact us at https://sync.appfluence.com/accounts/contact 2) If […]
How Do I Remove a Team Member on Windows?
Click on “Manage User Groups” Remove the email address in the “Team Members” box and click on “Update Collaborators” Feel free to add another user’s email instead. Please note that only account managers can add or remove team members.
How Much Does Priority Matrix Cost?
We offer a flexible multi-tier pricing structure to deliver you maximum value– you can find our pricing here.