Frequently Asked Questions

Quick solutions to frequent questions.

I have problems with sync! Help!

Could you please take the following steps:
  1. Make sure that you are using the same correct email and passwords for all devices.
  2. Reset your password here
  3. Sign out and sign in again.
If steps 1- 3 didn’t help, please send us an email explaining the issue to (screenshots would be of great help). Note: Please do not delete your app because it may delete backups as well!

How confidential is the data with Priority Matrix?

We employ private clouds on Amazon AWS, as well as encryption at rest and in transit. Here’s our security protocol: Uploaded files: As with all cloud services, you should only use judgement when uploading files. For our system, the files are stored in private repository that requires login, but also have a randomly generated URL for sharing, very similar to Box or Dropbox. If you delete a file from the system, no copies are stored in our system afterwards thus this file cannot be recovered.

What’s the difference between team members, project team, and followers?

Team Members

Team Members are the users added to your account. They have access to Priority Matrix software via your license. You can add, edit, and remove team members by selecting "Account" / "Manage Account" from the app menu bar at the top, on Mac, or just go to your account page on your favorite web browser.

Add a Team Member

Project Members

Each project in Priority Matrix has a set of project members. The members of a project are the users who have access to said project. That is, the people who can view and edit the project. You can view your project team on the Mac app by selecting a project and looking at the project details section on the right-hand side of your screen. On PC, select a project and then open up the team panel. On the web app, open the project list and select the specific project you want to see, to review its details. featuredrip_team

Project Administrators

In general, anyone who has access to a project is able to add someone else. The opposite operation is somewhat restricted. Anyone can remove themselves from a project, but in order to be able to remove someone else from a project, you need to be either:
  • The original project creator
  • One of the project administrators
The role of project administrator is initially assigned to the original project creator, but others can also become project administrators (or be demoted from the role).

Item Owners

Every task (or item) in Priority Matrix has an Owner. The Owner is the person who is responsible for completing the task. It is the person who created the task by default, but you can change the owner by delegating the task.

Item Followers

Followers are people who want to receive updates about an item, such as overdue notices and chat notifications. They aren't responsible for completing it, like the owner. But, they want to stay updated, connected, and participate in the conversation. You can view and add them via the Item Details Panel for any item.

followers Click here to see our guides to setting up your team on Mac and setting up your team on Windows.

How does Priority Matrix handle data conflicts?

The latest version wins. This means that if you edit one item on two devices, and sync them later, the information from the device that's synced last will override the device that was synced first. This is how most sync services operate since it's impossible to figure out your true intentions. So the best strategy is to always keep your devices synced before making changes.

How does sync work?

Sync happens automatically and seamlessly when you are signed in from any platform. Your data is stored locally and when your device connects to our cloud servers through sync, a copy of your local data is propagated to our servers. The transmission is secured using SSL Security and your data is stored on our servers using password and key protection. In case of conflict between two editions on the same item, the latest one will remain, allowing you to have the most updated information with you anywhere you go.

Where can I see my invoices?

To access your invoices:

  1. In the account page, click "manage subscriptions":
  2. You'll see a list of your subscriptions. Paid and active ones are in green. Click on the subscription ID:
  3. You'll see a list of transactions for that subscription. Just click to see the invoice:
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