Case Study – Balance Employee Workload

Asbestos TEM Lab | Materials

Asbestos TEM Lab | Materials Testing

Enhance Team Communication, Balance Employee Workload

Balance Employee Workload

Chase Aquino

Lab Process Coordinator


Asbestos TEM Laboratories is an environmental analytical laboratory that provides high quality analyses of asbestos and lead. The lab provides these environmental testing services for environmental consultants, industrial hygienists, geologists, contractors, and environmental engineers. Chase Aquino is a Lab Process coordinator for Asbestos TEM Laboratories. In this environmental testing case study of Priority Matrix, Chase tells us how he uses Priority Matrix to facilitate team communication and balance employee workload. For more on this, see Priority Matrix as a Workload Management Tool.


Before using Priority Matrix, Asbestos TEM Labs used a variety of tools to manage their workload, however, this small business experienced:
  1. Frustration due to lack of communication regarding task progress
  2. Lack of ability to track incoming work
  3. A guessing game when assessing employee workload


Asbestos TEM Labs uses Priority Matrix to manage incoming assignments and monitor each team member’s current workload by:
  1. Adding notes to tasks allows for a better understanding of responsibilities
  2. Utilizing the History tab, for real-time updates
  3. Assigning icons to tasks for better visualization of work
  4. Referencing projects to expedite meetings


With Priority Matrix, Asbestos TEM labs has been able to increase turn-around time on their work and develop actionable items in their meetings. Additionally, “we’ve been able to better manage our personal resources,” Chase says.

“Our staff has picked up Priority Matrix with ease; I’ve received great customer service”

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We use Priority Matrix on a daily basis. As a small and quickly growing company, our team members are wearing many hats and often pulled in several different directions. Shared projects bring transparency to everyone’s weekly priorities and have eliminated the ‘last in, first priority’ issue with emails. Personal projects help us break down day-to-day tasks, so we’re always focusing on only the most important goals for the day.

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