Case Study Tuff Shed

Tuff Shed | IT

Tuff Shed | Information Tech

Priority Matrix Helps IT Teams Close 100% of Requests

Run the IT department

Juan Ruiz

Director of Information Technology


Tuff Shed is America’s leading provider of installed storage buildings and garages. Since 1981, Tuff Shed has been delivering products of lasting value through the use of innovative engineering, proven construction techniques, and expert consultative services. Juan Ruiz, Director of Information Technology for Tuff Shed, has been with the company for 10 years, ensuring they stay ahead of the curve with the latest technology. Here, he explains how he and his team use Priority Matrix to run the IT department at Tuff Shed.


Before using Priority Matrix, Juan managed his daily tasks using Microsoft OneNote, but he and his team faced difficulties in:
  1. Prioritizing to dos
  2. Tracking their progress on tasks and planning future projects
  3. Reporting team updates


After facing many challenges with OneNote, Juan made the switch and currently uses Priority Matrix to run the IT department at Tuff Shed by:
  1. Creating a “Department Hot Items” list for each of his managers
  2. Managing site tune-up for new stores
  3. Keeping track of meetings with notes and checklists
  4. Sharing projects with vendors to add transparency and visibility
  5. Use Priority Matrix’s Gantt chart to show progress during weekly reports to his CEO and COO


After integrating Priority Matrix into the IT department at Tuff Shed, Juan says, “we are working on requests (that) matter, not busy work… My IT department will close out 100% of all requests this year. Customer happiness is through the roof.”

The single biggest reasonJuan Ruiz recommendsPriority Matrix: “It has mademe a super-performer.”

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Priority Matrix is the single most used application because of its power and flexibility to both organize and track large volumes of activities and tasks. It has powerful functionality in a simple package that actually reduces the effort required, and unlike other applications, doesn’t require tedious interaction that takes away from actual execution. I love the fact that all tasks put into using PM can easily be communicated and shared with colleagues and clients through a variety of flexible methods. It’s effective all the way through.

Terry Gold, Founder

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We use Priority Matrix on a daily basis. As a small and quickly growing company, our team members are wearing many hats and often pulled in several different directions. Shared projects bring transparency to everyone’s weekly priorities and have eliminated the “last in, first priority” issue with emails. Personal projects help us break down day-to-day tasks, so we’re always focusing on only the most important goals for the day.

Adam Peterson, CEO

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A very useful tool for team meetings when we discuss progress on tasks – the ability for anyone in the team to update and sync with all others in real time, is great. I use it to generate quarterly performance reports to the senior exec and the evidence of tasks completed is also used in performance management discussions with individual members of the team. It’s a more elegant and efficient way to manage work flows.

Steven Newman, Planning Manager

Edith Cowan University
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