If you’re the manager of an IT team, you know how strapped for time your people are. Whether they work on software development, system administration, tech support, or customer service, it’s likely that your IT professionals often work outside of normal business hours, away from home and the office.
Luckily, there are many IT tools that can help your IT team productivity. From setting schedules and prioritizing tasks to monitoring equipment to receiving timely reports from machines, there are many IT tools that can simplify and automate tasks.
Here are 5 IT tools that will increase your IT team’s productivity.
Much of what takes IT professionals away from their jobs is reporting on equipment connected to the network and deploying basic updates. Wouldn’t it be simpler to have an application automatically provides reports to your desktop and also installs required software to new computers and devices? Lansweeper does just that. Lansweeper automates basic reporting and automatically installs required software on new computers in your network from one of your own servers. This frees up your IT team to work on more important matters.
If you run a tech support team, chances are you want to know how your team is doing and what they could do better. One efficient way to do this is via surveys, but putting them together and collecting them can be a real hassle. That’s where SurveyMonkey comes in. With SurveyMonkey, you can build your own surveys, or utilize pre-set templates. With quick access to results, you can easily identify where you team excels, and where there is room for improvement.
If you work with a remote team, or have a client that you can’t physically reach, you need TeamViewer. TeamViewer allows you to remotely accesses other devices. What’s more, it works across platforms, whether Android, Blackberry, Chrome OS, iOS, Linux, Mac OS, Windows, or Windows Apps, even with a firewall. TeamViewer also works as online meeting software, enabling you to stay in touch with customers and team members. For those who provide remote support, TeamViewer is an essential.
Communicating with your team, delegating tasks, and tracking progress are important for any IT team. With Priority Matrix, you can delegate tasks to team members at the touch of a button, and receive updates as each is finished. Further, rather than working in a linear fashion, Priority Matrix helps the team plan out tasks according to priority and timeliness. This ensures that the most essential tasks always receives attention first, which makes your team more efficient, and leaves your clients more satisfied.
One big headache for tech support teams is keeping track of support tickets and bugs. In these situations, Intuit QuickBase is the perfect solution. You can keep track of bugs and trouble tickets in one location, and prioritize which ones need to be looked at first. This tool also allows for automation of some software tasks.