Account

How Can I Add or Remove Account Seats on the Web App?

1. Click on your avatar on your upper left-hand corner and click on Account Settings – 2. Add/remove the new team member’s email address into the Team Members box and click Save changes –  * Please mind that only account admin can add or remove the account members.

I Can’t Install the App Due to my Company’s Security Restrictions

Usually, in cases like this, you would need to submit a request to your IT department, asking to approve Priority Matrix and add it to the internal list of trusted apps. Here’s our security protocol overview. We are trusted by thousands of organizations, including huge corporations and governmental organizations, as well as law firms and many others.  If […]

Will I Be Automatically Charged After the Trial Ends?

No! Please don’t worry, there’s no risk at all! You will not be charged unless you explicitly subscribe for one of the plans. We do not ask for your payment information during the trial so there’s no way we can charge you.

How Can I Upgrade to a Higher Tier Package?

If you are an admin for your account, please go to your account page and follow these simple steps: select your new package from the dropdown menu on the left side of the page click  “Change Plan” to confirm your upgrade  

Is There a Way To Be Billed Monthly?

We understand the annual prices can be daunting. However, we found that customers are significantly more successful with Priority Matrix to better prioritize when there’s commitment to the product. Since we would like you to be successful and get the most value out of Priority Matrix, we offer only annual licenses at this point. We […]

How Can I Change the Email I Signed Up With?

If you wish to change the email connected to your Priority Matrix account, this is easily done. First, sign into your Priority Matrix account. After logging on, you will be given the option to manage your account settings. To the left, below your account info, you will be able to choose what changes you would […]

Where Can I See my Invoices?

To access your receipts: In the account page, click “add or remove seats.” This will show you your subscription info 🙂

I’m Having License Key Issues. What Should I Do?

License Key Issues: If you are faced with the pop-up below multiple times please follow these steps: 1) Press the Refresh license key to the right of the license key field to update it automatically 2) Check if your purchased license email address is the same as your sync email address. Email us at support@appfluence.com […]

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